In this episode of STR Data Lab, Jamie Lane, Chief Economist at AirDNA, explores the critical role of short-term rental insurance with Nick Massey, Director of Sales at Proper Insurance. Together, they unravel the complexities of securing insurance tailored to short-term rental properties and discuss practical steps for mitigating risks.

This episode dives into climate risk insurance, insurance for Airbnb hosts, and why customized coverage is essential for protecting your investment.

Nick brings his wealth of experience to the table, explaining why generic policies often fall short and how Proper Insurance takes a comprehensive approach to addressing the unique challenges faced by short-term rental operators. From securing coverage in high-risk areas to managing common liability claims, this episode is packed with actionable advice.

Here’s what you can expect from this episode:

• Why short-term rental insurance is essential and how it differs from traditional policies
• How climate risks are reshaping the insurance landscape
• Common liability risks for Airbnb hosts and ways to mitigate them
• The importance of loss-of-revenue coverage for STR operators
• Insights into choosing the right insurance provider

Episode Highlights

Why insurance is a must for short-term rentals

Short-term rentals operate differently from traditional homes or long-term rental properties, and insurance for these properties must address specific risks. Nick Massey explains that many property owners wrongly assume their homeowner’s insurance covers short-term rentals, but it often doesn’t include coverage for rental-related risks, leaving them financially vulnerable.

Nick shares that insurance for Airbnb hosts must address both property and liability risks. For example, traditional homeowners’ policies often exclude damages caused by guests or liability related to amenities like pools, hot tubs, or bicycles. Proper Insurance bridges this gap by offering tailored coverage that combines elements of homeowners, landlord, and commercial insurance.

Jamie reflects on his experience as a property owner, emphasizing the importance of reviewing coverage options early in the investment process. He shares how a proactive approach to insurance helped him avoid costly surprises, ensuring his property was adequately protected from day one.

The growing need for climate risk insurance

In recent years, the frequency and severity of natural disasters have heightened the importance of climate risk insurance for property owners. From hurricanes and floods to wildfires and extreme weather events, climate-related risks are increasingly impacting the short-term rental industry.

Nick explains how geographic considerations play a pivotal role in securing insurance. Properties located in coastal areas, mountainous regions, or flood-prone zones often face stricter underwriting requirements and higher premiums. He emphasizes the importance of assessing risks during the property selection process. For instance, securing insurance for a property in a wildfire-prone area may be more challenging than anticipated, making it a critical factor to consider before making a purchase.

Jamie and Nick discuss recent events, such as hurricanes and flooding in the southeastern U.S., that have left many property owners struggling with uninsured losses. Nick advises operators to evaluate whether additional policies, such as flood insurance, are necessary for their location. While not always required by lenders, these policies can be invaluable in mitigating losses from extreme weather events.

Mitigating liability risks for STR operators

Short-term rental properties face unique liability risks, from slip-and-fall accidents to injuries caused by amenities. Nick highlights the most common claims filed by STR hosts and offers practical advice for minimizing exposure:

1. Slip-and-fall accidents: Make sure all stairs and elevated surfaces have properly installed handrails and guardrails. These simple measures can reduce the likelihood of accidents.
2. Dog bites: While pet-friendly properties can increase bookings, they also come with added risks. Nick recommends checking your policy for pet liability coverage and setting clear rules for guests with pets.
3. Baby equipment hazards: Items like cribs and highchairs are among the most frequently recalled consumer products. Hosts can reduce liability by using third-party services like BabyQuip, which assume responsibility for the equipment’s safety.

Nick also discusses the importance of noise monitoring devices in preventing large parties and associated risks. Devices like NoiseAware or Minut alert property managers to excessive noise levels, allowing them to intervene before the situation escalates.

The importance of loss-of-revenue coverage

One of the most overlooked aspects of short-term rental insurance is loss-of-revenue coverage. Nick explains that this coverage compensates hosts for lost income during property downtime caused by covered events, such as natural disasters or significant property damage.

Unlike traditional policies that may only cover the cost of repairs, Proper Insurance offers loss-of-revenue coverage based on historical income data. For operators relying on STR income to cover mortgages and other expenses, this type of coverage provides peace of mind. Jamie shares how including loss-of-revenue coverage in his policy helped protect his investment, ensuring financial stability even during unexpected downtime.

Choosing the right insurance provider

Selecting the right insurance provider is as critical as choosing the right policy. Nick advises operators to focus on coverage and customer service rather than price alone. Proper Insurance takes a holistic approach by acting as a risk manager, conducting detailed assessments of each property, and providing tailored recommendations to mitigate risks.

Jamie shares his positive experience with Proper Insurance, highlighting how their team went beyond the basics to identify potential hazards and suggest practical improvements. This proactive approach ensures operators are not only covered but also better prepared to prevent claims.

Proactive risk management: Tips for operators

Beyond securing the right insurance, operators can take additional steps to reduce risks and protect their properties:

• Conduct safety audits: Invite friends or family to test your property and provide feedback on potential hazards.
• Avoid high-risk amenities: Features like rope swings, diving boards, and non-standard playground equipment may increase liability without adding booking value.
• Regularly check equipment: Maintain a log of baby equipment, pool accessories, and other items to ensure they are in good condition and free from recalls.

Nick emphasizes that risk management is an ongoing process. Operators can minimize potential liabilities and create safer environments for guests by staying proactive.

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LinkedIn: https://www.linkedin.com/in/jamiehlane/

Twitter: https://twitter.com/Jamie_Lane

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LinkedIn: https://www.linkedin.com/in/sagescott

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